Refund policy

If the order you receive is damaged or incorrect, you may return it within 7 days of delivery for a full refund or exchange. We will pay for the return/exchange shipping cost if the item(s) is/are damaged or incorrect. We very rarely allow returns for reasons other than if the item(s) is/are damaged or incorrect. Contact us if you have questions.

Requirements for returning/exchanging merchandise:

  1. Item(s) must be returned in the original packaging (if applicable)
  2. Item(s) must be shipped to us via USPS, UPS, or FedEx

If we do not receive the package, we will not issue a refund. Provided the item(s) is/are received in good condition, a refund will be promptly issued upon receipt. We will not return or exchange items that have been used or damaged in your care. 

You should expect to receive your refund within 4 weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5–10 business days), the time it takes us to process your return once we receive it (3–5 business days), and the time it takes your bank to process our refund request (5–10 business days).

 

Orders canceled before they're fulfilled by United Goods will be charged a 10% restocking fee.

This charge covers the fee our digital marketplace charges us when an item is purchased from our online shop. When orders are canceled, the buyer is refunded 100% of what was paid. But we still eat that fee—and as a small business, every cent counts.