Shipping costs differ depending on weight, and the USPS increases its prices yearly. Sending anywhere from 1–6 State Icons in a small USPS box comes in at less than $10.
Orders ringing up at more than $85 get free shipping. No coupon code needed—it'll automatically be removed from your cart.
We ship USPS Priority Mail to anywhere in the U.S. When you place an order, our system will estimate shipping and delivery dates based on the weight of your items and the shipping options available, which you'll see at checkout.
The shipping rates for our work is weight-based (in ounces). The weights of our items can be found on their individual pages. To reflect the policies of USPS, all weights will be rounded up to the next full ounce.
Orders are usually shipped within 5–7 business days (Monday–Friday) of the date your order was placed. Your items will be wrapped and protected during transit with plenty of cushy packaging.
Shipping times can be longer during the December holidays. It's typically best to order by December 10 to ensure delivery before Christmas (December 25).
Unfortunately, this has been a problem for us lately, too. USPS is hurting and our shipments (and everyone else's) have at times been delayed. While most orders are held up for just a few days, a small number of them may be in limbo for longer. If it's been more than two weeks, please contact us and we'll dig into it.
Usually, yes. We typically put together orders and ship them within two days of your purchase. If that's not snappy enough, we can try to expedite the process if you ask. But while we'll do our best to get your order in the mail ASAP, we can't guarantee there won't be shipping delays. Once we mail your package, it's (literally) out of our hands.
Absolutely. Enter the recipient's address in the Ship To section of the order page. We'll include a handwritten note, if you'd like, for no extra charge. Just shoot us a message, or include what you want to say in the Notes section when you're checking out. We never include receipts or packing slips, so the recipient won't see any payment info.
We use all recycled or recyclable shipping packaging: USPS Priority cardboard boxes, Kraft tape, and paper address labels (with biodegradable backing sheets).
Inside, our wraps are made with Kraft and food-grade wax papers that are biodegradable and can be recycled and/or composted. We occasionally use packing peanuts that are also biodegradable and/or compostable.
Returns & exchanges
If an item you receive is damaged or incorrect, you may return it within 7 days of delivery for a full refund or exchange. We'll pay for the return/exchange shipping cost if the item(s) is/are incorrect or damaged. We very rarely allow returns for reasons other than if the item(s) is/are damaged or incorrect.
Custom State Icon illustrations cannot be returned or exchanged.
Contact us with questions.
Requirements for returning/exchanging merchandise:
1. Contact us.
2. If approved for return/exhange, your item(s) must be shipped to us in the original packaging (if applicable).
3. Send us the package via USPS, UPS, or FedEx.
If we do not receive your package, we will not issue a refund. Provided the item(s) is/are received in good condition, a refund will be promptly issued upon receipt. We will not return or exchange items that have been used or damaged in your care.
You should expect to receive your refund within 4 weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5–10 business days), the time it takes us to process your return once we receive it (3–5 business days), and the time it takes your bank to process our refund request (5–10 business days).
Orders canceled before we fulfill them will be charged a 10% restocking fee.
This charge covers the fee our digital marketplace charges us when an item is purchased from our online shop. When orders are canceled, you are refunded 100% of what you paid. But we still eat that fee—and as a small business, every cent counts.
See our Terms & Conditions if you have questions.
Thanks in advance for understanding.
For Custom Prints, always contact us before purchasing. We'll discuss your idea with you before determining whether or not it's feasible, and if it can be done within your desired timeline. Our custom-order pricing varies depending on the request, so again, just send us a note and we'll get you the info you need.
We offer matted prints in two sizes. Maybe those strike your fancy?
Beyond those options, tell us the size you have in mind, and we'll relay whether or not we can make it happen. Extra charges sometimes apply for larger sizes.
We do not offer handmade frames in any size other than our standard 4.125" x 3.375".
We'd love to chat with you about this! We don't currently have a licensing contract set up, but if you have questions about the possibility of making that happen, contact us.
If you've purchased from us, know that we retain all rights to our artwork, and pieces cannot be resold, reproduced, or repurposed in any manner. Copyright does not transfer with purchase. United Goods retains all rights to images of our work, writing, photographs, and illustrations, and they cannot be resold in any manner. Copying, reproducing, or redistributing our artwork is strictly prohibited unless written consent is granted by us.
Everyone loves saving moolah, including us. But we don’t offer sales or give out discounts very often.
Instead, we build value into both our prints and customer service rather than overcharging and using gimmicks to entice you to buy. No small biz trying to provide high-quality work can survive by giving things away.
In order to provide top-notch keepsakes, we hand-craft our frames, do all of our printing in-house, and assemble every State Icon by hand. It’s not cheap, but the final results are unique—and outstanding.
That said, subscribing to our weekly emails does provide the best chance of scoring a deal or nabbing free shipping. Sign up via the box at the bottom of just about any page of this website.
We hope you understand and give us the opportunity to show you just how much better small-batch, handmade, and produced-in-the-USA can be.
Thanks for asking! For product reviews, find the item you'd like to review in our online shop, then click "Write a review" (it's listed under the item's price).
Alternatively, once you make a purchase, you should receive an email within a few days of your order asking for a review. Simply follow those instructions to do so.
To leave an overall review of our customer service, online shop, brand, etc., feel free to contact us with your feedback.
We love hearing from you!