Shipping

Shipping costs differ depending on weight, and the USPS increases its prices yearly. Sending anywhere from 1–6 State Icons in a small USPS box comes in at less than $10

Orders ringing up at more than $85 get free shipping. No coupon code needed—it'll automatically be removed from your cart.

We ship USPS Priority Mail to anywhere in the U.S. When you place an order, we'll estimate shipping and delivery dates based on the weight of your items and the shipping options available.

The shipping rates for our work is weight-based (in ounces). The weights of our items can be found on their individual pages. To reflect the policies of USPS, all weights will be rounded up to the next full ounce.

Orders are usually shipped within 5–7 business days (Monday–Friday) of the date your order was placed. Your items will be wrapped and protected during transit with plenty of cushy packaging.

Shipping times can be longer during the December holidays. Customers are advised to order by December 10 to ensure delivery before Christmas (December 25).

Absolutely. Enter the recipient's address in the Ship To section of the order page. We'll even include a handwritten note for no extra charge. Just shoot us a message, or include what you want to say in the Notes section when you're checking out. We never include receipts or packing slips, so the recipient won't see any payment info.

We use all recycled or recyclable shipping packaging: USPS Priority cardboard boxes, Kraft tape, and paper address labels (with biodegradable backing sheets).

Inside, we fill our boxes with Kraft paper that can also be recycled and/or composted. Our State Icons are wrapped with food-grade wax paper, which is compostable and biodegradable. Any packing peanuts used are also biodegradable and/or compostable. 

Unfortunately, no.

Returns & exchanges

If an item you receive is damaged or incorrect, you may return it within 7 days of delivery for a full refund or exchange. We'll pay for the return/exchange shipping cost if the item(s) is/are incorrect or damaged. We very rarely allow returns for reasons other than if the item(s) is/are damaged or incorrect. 

Custom State Icon illustrations cannot be returned or exchanged. 

Contact us if you have questions.

Requirements for returning/exchanging merchandise:

1. Item(s) must be returned in the original packaging (if applicable)
2. Item(s) must be shipped to us via USPS, UPS, or FedEx

If we do not receive your package, we will not issue a refund. Provided the item(s) is/are received in good condition, a refund will be promptly issued upon receipt. We will not return or exchange items that have been used or damaged in your care. 

You should expect to receive your refund within 4 weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5–10 business days), the time it takes us to process your return once we receive it (3–5 business days), and the time it takes your bank to process our refund request (5–10 business days).

Custom illustrations

If you're interested in a Custom illustration, contact us before purchasing. We'll discuss with you your idea before determining whether or not it's feasible, and whether or not it can be done within your desired timeline. Our custom-order pricing varies depending on the request, so again, just send us a note and we'll get you the info you need.

Print sizes

Possibly. Tell us the size you have in mind, and we'll let you know whether or not we can make it happen. We cannot offer a handmade frame in any size other than our standard 4.125" x 3.375". Extra charges usually don't apply for larger sizes, but sometimes are necessary. Let's chat about it.

Everything else

Everyone loves a discount, including us. But we don’t offer them very often.

Instead, we build value into both our prints and customer service rather than overcharging and using gimmicks to entice you to buy. No small business trying to provide high-quality work can survive by giving things away.

In order to provide top-notch keepsakes, we hand-craft our frames, do all of our printing in-house, and assemble every State Icon by hand. It’s not cheap, but the final results are unique—and outstanding.

That said, being a subscriber to our weekly emails does provide the best chance of scoring a deal or nabbing free shipping.

We hope you understand and give us the opportunity to show you just how much better small-batch, handmade, and produced-in-the-USA can be.

Thanks for asking! For product reviews, find the item you'd like to review in our online shop, then click "Write a review" (it's listed under the item's price).

Alternatively, once you make a purchase, you should receive an email within a few days of your order asking for a review. So you can follow those instructions to do so.

To leave an overall review of our customer service, online shop, brand, etc., feel free to shoot us an email with your feedback.

We appreciate your comments.

We don't currently have a licensing contract set up, but if you have questions about the possibility of setting that up, contact us.

If you've purchased from us, know that we retain all rights to our artwork, and pieces cannot be resold, reproduced, or repurposed in any manner. Copyright does not transfer with purchase. United Goods retains all rights to images of our work, writing, photographs, and illustrations, and they cannot be resold in any manner. Copying, reproducing, or redistributing our artwork is strictly prohibited unless written consent is granted by us.

Images of our work shared via social media or other print/digital publications must include attribution to United Goods (our Instagram handle is @unitedgoodsusa).