We ship USPS Priority Mail, and can ship to virtually any address in the world. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options available.
The shipping rates for the items we sell are weight-based. The weights of our items can be found on their individual pages. To reflect the policies of USPS, all weights will be rounded up to the next full pound.
Orders are shipped within 5–7 business days (Monday–Friday) of your order. Your items will be protected during transit by plenty of cushy packaging.
Shipping times can be longer during the December holidays. Customers are advised to order by December 10 to ensure delivery before Christmas (December 25). International orders should order by December 1 for holiday delivery.
Customers with orders shipping internationally are responsible for all duties and taxes.
We accept all major credit cards and PayPal.
If you are a retailer interested in doing wholesale with United Goods, please send us a message through our website's Contact Us page, and we will send you information about our (super slick and easy) wholesale policies.
If the order you receive is damaged or incorrect, you may return it within 7 days of delivery for a full refund or exchange. We will pay for the return/exchange shipping cost if the item(s) is/are incorrect or damaged. We will not allow returns for reasons other than if the item(s) is/are damaged or incorrect.
Requirements for returning/exchanging merchandise:
1. Item(s) must be returned in the original packaging (if applicable)
2. Item(s) must be shipped to us via USPS, UPS, or FedEx
If we do not receive the package, we will not issue a refund. Provided the item(s) is/are received in good condition, a refund will be promptly issued upon receipt. We will not return or exchange items that have been used or damaged in your care.
You should expect to receive your refund within 4 weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5–10 business days), the time it takes us to process your return once we receive it (3–5 business days), and the time it takes your bank to process our refund request (5–10 business days).
- Do you do custom work?
Yes! If you are interested in a custom State Icon illustration or anything else, contact us via our website and we will discuss your idea and determine whether or not it's feasible. Our custom order pricing varies depending on the request, so again, just send us a note and we'll let you know what the price would be.
- Do you offer sizes other than your small framed State Icons?
Possibly. Contact us via our website to discuss the size you have in mind, and we'll let you know whether or not we can make it happen. Extra charges usually don't apply for a size other than our standard 3.75" x 3.25" size, but sometimes an extra charge is necessary. We can discuss it.
- Can I get a discount for ordering in bulk?
We have a few options for ordering our items in multiples (see our Deals page). But larger orders are open to further discounts. Contact us via our website and let us know how many items you'd like to order, and we'll let you know what kind of deal we can offer you.
- My purchase is a gift. Can you ship directly to another person?
Absolutely. Just enter the recipient's address in the Ship To section of the order page. We can even include a handwritten note if you send us a message you'd like to include (for no extra charge). Just shoot us a message or include the note in the comments section when you're checking out. We don't ever include receipts in our packages, so don't worry about the recipient seeing payment info.
- I'd like to leave a product review. How do I do that?
First of all, thanks for leaving us a review! You can do so by finding the item in our online shop, and clicking the arrow that says "Reviews." A drop-down will appear with a button that says "Write a review." Click that, and you're on your way.
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If your question wasn't answered here, send us a note via our Contact Us page and we will get back to you asap.